Shipping and Returns

Bespoke Fulfillment & Concierge Returns

Logistics of Luxury

Shipping and Delivery At Ombrey, we believe the experience begins the moment you click "Order." Every piece is hand-inspected and packaged with the same architectural precision that defines our designs.

• Complimentary Standard Delivery: We provide tracked shipping on all orders over £250.

• Transit Times: Orders are processed within 24–48 hours. Standard delivery typically arrives within 3–5 business days.

• Global Access: Ombrey (www.ombrey.com) ships to a select list of international destinations. Duties and taxes are calculated at checkout to ensure a seamless arrival at your doorstep.

• Signature Required: For security and to protect your investment, all Ombrey shipments require a signature upon delivery.

Our Return Policy We design for longevity and precision. If a piece does not meet your expectations of the Ombrey standard, we are here to assist.

• The 14-Day Window: Returns must be initiated within 14 days of the delivery date.

• Condition for Return: Items must be in their original, unworn, and unwashed condition, with all Ombrey tags and Deep Obsidian packaging intact.

• The Return Process: To begin a return, please visit our [Returns Portal] or contact our concierge team at info@ombrey.com.

• Exchanges: We offer one-time complimentary exchanges for different sizes of the same style, subject to availability.

Non-Returnable Items To maintain the highest hygiene and quality standards, bespoke orders and final-sale items are not eligible for return or exchange.